At mco99, gaming enjoyment must go hand in hand with responsibility. We provide self-control tools, practical guidance, and ongoing support so every member can enjoy our platform in a healthy and controlled way.
Many people play at mco99 simply for fun — just like watching a film or playing sports. Most of our members enjoy the experience without any issues. However, we recognise that a small number of individuals may find it difficult to control their gambling habits. That is why mco99 actively invests in systems and resources that help members identify problems early and seek help before things become serious.
Important to remember: gambling is not a way to solve financial problems. If you feel stressed, are chasing losses, or are using money intended for other needs, these are signs that you need a break and may benefit from professional help. mco99 is here to assist you in the best way possible.
Six key features we provide to help you play within safe and comfortable limits.
Set your maximum deposit limit per day or per week directly from your account settings. Once the limit is reached, no additional deposits can be made until the limit period resets — this control takes effect immediately and can only be lowered, not raised, within 24 hours.
Set how long you want to play each session. The mco99 system will send you a reminder when your session time is nearly up, and will automatically log you out if you exceed the limit you have set. This feature helps you stay aware of the time you spend on the platform.
Need a short break? Activate a temporary cool-off for 24 hours, 48 hours, or 7 days. During this period, your account will be blocked from all betting activity. This is the best option if you feel emotional or stressed while playing.
If you need a longer break, the self-exclusion option lets you block your account for 1 month, 3 months, 6 months, or permanently. During this period, you may not re-register or use a new account on mco99.
Set the maximum amount you are willing to lose in a day or a week. Once this limit is reached, our platform will automatically block any new bets for that period — ensuring you never lose more than you can afford.
Turn off all promotional notifications and bonus offers at any time. We understand that bonus offers can prompt members to play more than planned. You have full control to disable or limit marketing communications.
Using mco99's self-control tools is straightforward and can be done on your own without contacting customer support. Simply follow these steps:
Access your account using your username and password on the mco99 homepage. Always use your own personal device for security.
Click the profile icon at the top right, then select "Account Settings" or "Account Management" from the dropdown menu.
In Settings, look for a tab or section labelled "Responsible Gaming" or "Self-Control" to view all available tools.
Choose the type of limit you want to set, enter the desired value or duration, then confirm. Decreases take effect immediately, while increases require a 24-hour waiting period.
If you are experiencing difficulties or wish to request immediate self-exclusion, contact our support team via 24/7 live chat and we will assist you promptly.
Here are practical guidelines we recommend to all mco99 members to keep your gaming experience enjoyable:
Decide how much you are willing to spend before opening a game. Treat that amount as an entertainment cost — just like buying a movie ticket or dining out — not as an investment.
Game outcomes are random. Do not play hoping to recover losses or generate income. If you win, treat it as a bonus — a stroke of luck, not a guarantee.
Take a break every 30–45 minutes while playing. Stand up, stretch, and drink some water. Extended, uninterrupted play can impair your judgment and affect your emotions.
If you have reached your loss limit for the day, stop. Increasing your bets to "win back" losses is a dangerous habit that can lead to even greater losses.
Recognise these signs in yourself or a loved one. Early identification is the first step toward getting help.
If you identify three or more of the above signs in yourself, we encourage you to speak with a professional or contact our support team for immediate assistance.
Take a few minutes to answer the following questions honestly. There are no right or wrong answers — this is simply a guide to help you assess your relationship with gambling.
Mco99 strictly prohibits anyone under the age of 18 from registering or using our platform. This is not merely a policy — it is our ethical commitment to Malaysian society.
All new members are required to complete a strict identity verification (KYC) process upon registration. Valid identification documents must be submitted, and accounts will only be fully activated once the member's age has been confirmed as 18 or above.
If you are a parent or guardian concerned that your child may be accessing online gambling sites, we recommend using parental control software on shared devices. Also ensure that your login credentials are always kept secure and out of reach of children.
We believe that a responsible online entertainment platform must give back to the community that supports it. mco99 actively supports responsible gambling awareness initiatives in Malaysia through several approaches:
Answers to the most frequently asked questions about mco99's responsible gaming policies and tools.